FAQ - Candeeland Colorado (2024)

Like many indoor play places, we do require kids to wear grippy socks while playing in our facility. We encourage grown-ups to go play too and suggest grip socks for them too. We have a wide range of sizes available for $3 each or you are welcome to bring your own from home.
We suggest that kids wear long pants versus shorts or dresses/skirts for comfort, but that’s up to them/you!

We ask that you please be conservative with those recently potty trained and when in doubt have them wear a diaper or pull-up while at Candeeland. There is nothing we like less than to have to close the ball pit for cleaning for 10-12 hours due to a “code yellow” or worse, “code brown”!

Yes! You can buy tickets for admission, monthly memberships, date night drop-offs, gift cards and more on this page of our website.

Please note that purchasing tickets online does not guarantee you admission at a particular time. We VERY rarely hit capacity and have to turn anyone away (2 times in our first year of business), but on busy holiday mornings there may be a line for admissions. We will do our best to take care of members and pre-bookings as quickly as possible. Please make sure everyone in your party has completed waivers prior to arrival!

We have a high quality fast and casual cafe with a menu that appeals to both kids and their grown-ups for reasonable prices. Part of our business model is to have our guests purchase meals, drinks and snacks from our cafe, and without that we can’t be successful overall. We can also run into sticky situations with local health codes and regulations by allowing outside food. That having been said, we have no desire to be a food police and we want you to have the snacks and drinks you need and want for your family.

If you want to have a meal while at Candeeland, please purchase from our cafe. We do not allow prepared food from outside vendors. If you need a quick snack, we have options for you as well, but if your kid only eats one brand of cheese sticks or you just can’t have a fun day without your favorite kombucha from Whole Foods, we’d rather you bring it along than not come at all. If our menu doesn’t work for you for some reason you can always leave for lunch and come back (assuming you purchased the unlimited play option).

For our birthday party packages, we do allow families to bring a cake or cupcakes, and if you have specific dietary needs or other reasons that the food we provide does not work for your group please let us know and we will work with you. This only applies to events in the private party rooms.

Out of consideration for our other guests, and because we offer private party rooms, we do not allow informal parties in our cafe or any other areas of our facility. This means no presents, decorations, cake/cupcakes (we don’t allow outside prepared food outside of the party rooms anyway), etc. We really want everyone to feel welcome and we love it when people choose to celebrate their birthday with us, but this is a slippery slope to go down so we need to be firm and make sure it doesn’t become a problem.

Perhaps most importantly, please do not “set up shop” at tables when you’re not actively using them so that they are unavailable for other customers, especially on our busy days.

Thank you for your understanding on this!

Most of the time, no. For general admission you are responsible for your children at all times. We ask that you keep an eye on them and even better, join them! We want to be a family destination for fun for all ages!

We do have some special occasions where we run drop-off programs. Check our Date Nights and Sweet Summer Camps for more information!

Our official capacity is just under 500 people and when we get anywhere close to that it is VERY busy in here! Our very busiest days are single day holidays in the winter, namely MLK and Presidents Days, and any time Douglas County along with at least one other school district are off from school. Winter weekends, especially Saturdays, are also very busy.

We offer field trips primarily on school holidays (including all summer), which are groups of 20-65 kids, usually elementary aged.

Tons of our guests don’t mind the chaos and come see us on our busiest days and have a great time! If you’d prefer to come when it’s quieter, see the next question…

If you have some flexibility in your schedule and would prefer to visit Candeeland when it’s less busy, your very best bet is any time from Monday morning to Friday mid-afternoon, as long as it’s not a school holiday. We rarely have anything resembling a crowd during those times. Toddler Tuesday is a bit busier due to the special we offer that day, but still nothing like the weekends.

If you can only come on a weekend, Sunday first thing in the morning or in the last few hours of the day is generally quieter than anytime Saturday or midday-mid afternoon Sundays.

If you’re curious about what we have scheduled or how busy we expect to be on any given day you can always email us at fun@candeelandcolorado.com.

We run special events both weekly and seasonally and invite you to participate in whatever works well for you and your family!

Once a week are “Toddler Tuesdays”, where kids and 3 and under are just $12 all day long!
On Wednesdays we have “Date Night Drop-off” where kids ages 6-12 can play, hang out with our awesome staff, and have pizza for dinner while their adults head out for a child-free evening.
During June and July we offer week-long “Sweet Summer Camps” for ages 6-10.

We have Easter Egg hunts, Halloween costume competitions, Santa story-time, and plenty of other holiday events as well. Stay tuned on our social media for the most up-to-date info about all these events.

We take pride in keeping Candeeland clean and sparkling. We employ hard working janitorial staff 7 days a week and our customer service staff does regular cleaning rounds as well. We have a state-of-the-art ball cleaning machine and clean and sanitize the Littleland ball pit weekly and the larger ninja course pit at least monthly (random incidents often force us to clean it much more often!). Check out this time-lapse of the process! We also spray a non-toxic disinfectant on a regular basis.

If you ever see any areas that needs cleaning attention while visiting Candeeland, please just let our staff know and we will take care of it right away!

Our birthday parties follow a 2-hour itinerary. However, all parties include unlimited play time so you and your guests are welcome to stay and play afterwards for as long as you would like!

Our parties begin on the hour from 9am to 6pm on weekends (slightly reduced hours for weekday parties).

Here’s the itinerary, using the 9am time slot as an example:

Party Start Time: 9am

• Check in and pay your balance
• Guests check in and get grip socks – head off to play!
• You can put smallish items on a cart set aside for you – large items should stay in the car

Room Set Up Time: 9:30am

• You have half an hour to set up the room
• Use only the non-marking putty that we provide for hanging on the walls
• No tinsel, glitter, confetti, silly string or piñatas please!
• Clean up and take away decorations afterwards

Party Time: 10-11am

• Food, cake, presents 🙂
• If we are providing pizza or other food we will provide plates and utensils for that
• Please bring your own decorative plates and/or utensils for cake and/or other food you are providing
• No outside alcohol is permitted since we do have a beer and wine license

The later time slots repeat on the same schedule.

Our birthday party packages all include:

• 1.5 hours in a private party room – 30 minutes for set-up and 60 minutes of party time
• A fabulous host to help with anything you need
• Up to 10 kids included with no additional charge (20 for a double room)

All packages also include the following for each child:

• Unlimited play time admission
• Grip socks
• Bottled water

The Peppermint package also includes food:

• Large cheese or pepperoni pizzas to accommodate at least 2 slices per registered child
• 3 refillable pitchers of fountain drinks

The Gummy Bear package does not include food, but includes perks:

• $10 arcade cards with pre-loaded prize tickets for each party guest
• $20 arcade card with extra tickets for the guest of honor
• Guest of honor return admission

The Lollipop package includes it all!

• Large cheese or pepperoni pizzas to accommodate at least 2 slices per registered child
• 3 refillable pitchers of fountain drinks
• $10 arcade cards with pre-loaded prize tickets for each party guest
• $20 arcade card with extra tickets for the guest of honor
• Guest of honor return admission

Our single party rooms fit 10-15 kids comfortably (up to 20 if they’re snug). Each room has 2 handmade picnic tables for the kids and some chairs around the outside. Depending on the number of adults you are inviting, there may not be room for all of them in the rooms themselves (the official room capacity of a single is 21 people). We suggest you limit your total party size to these numbers, or extra adults are welcome to hang out in the cafe right outside the party rooms or wherever they are comfortable.

The double room is double the size and twice the capacity. Single packages include 10 kids and double packages include 20 kids. Additional kids can be added for the per head rate listed for that package.

Our double sized party room is simply our 2 front rooms with the wall between them pulled back. While single room packages include 10 kids in the base price, the double includes 20 kids. It’s really just 2 single bookings combined, so you get double the space, double the admissions and any inclusions, and it’s double the price.

We recommend a single room for groups of less than 20 kids without a ton of adults that plan to be in the room at the same time. If you have a lot of adults or more than 20 kids, we recommend booking the double room.

We have a high quality fast and casual cafe with a menu that appeals to both kids and their grown-ups for reasonable prices. We have party packages that include pizza and you can always add other menu items as well. Part of our business model is to have our guests purchase meals, drinks and snacks from our cafe, and without that we can’t be successful overall, so if possible, please purchase your party food from our cafe.

We do allow families to bring a cake or cupcakes to their events in the private party rooms, and if you have specific dietary needs or other reasons that the food we provide does not work for your group please let us know and we will work with you.

Parties are reserved with a $200 deposit. $100 is non-refundable and the other $100 is refundable up to 14 days prior to the event. Within 14 days there is no refund. The balance is due at check in on the day of the party.

We will need to receive final details including the total number of kids and any package or menu requests or adjustments by 48 hours prior to your party’s start time.

Out of consideration for our other guests, and because we offer private party rooms, we do not allow informal parties in our cafe or any other areas of our facility. This means no decorations, cake/cupcakes (we don’t allow outside prepared food outside of the party rooms anyway), presents, etc. We really want everyone to feel welcome and we love it when people choose to celebrate their birthday with us, but this is a slippery slope to go down so we need to be firm and make sure it doesn’t become a problem.

Perhaps most importantly, please do not “set up shop” at tables when you’re not actively using them so that they are unavailable for other customers, especially on our busy days.

Thank you for your understanding on this!

The most important things you can do to insure you have a smooth party experience with us are:

1. Make sure ALL your guests fill out their waivers in advance. Kids, adults, babies all need to have acurrent waiver on file with us. Adults each fill out their own and minors are added to adult waivers. It doesn’t matter if they’re planning to play in the structure or not – any human coming into the building must complete this step. Ideally you will send out the custom waiver link you get upon booking so that your guests waivers are linked to your party, but as long as everyone has one on file we’ll be able to get them checked in efficiently.
2. Get us your guest list and food order when we email to ask for it a few days ahead of the party. Without your guest list we don’t know who to admit, so you may end up paying for kids you didn’t intend to invite.
3. Show up on time at least 15 minutes before any of your guests so we can get final payments take care of and go over all the party details without being rushed.
4. Vacate the room promptly when your party is over and make sure all presents, decorations, leftovers, etc go back on your party cart and up to the front of the store or back to your car.
5. Communicate with the party staff about how we can help you have an amazing event and we’ll do our best to make it happen!

We do have private facility rental available. This is general recommended for groups of 100 or more, and rates vary significantly depending on the date and time. Please contact us at fun@candeelandcolorado.com for a quote. We will need to know a bit about your group, approximately how many adults and kids, and what date(s) and times might work for you.