Hosting a birthday party should be a joyous, celebratory process – with us; it will be! We eliminate the hassle of needlessly complicated party planning by providing an easy-to-use service. Plus, we have plenty of space to accommodate any size group; you’ll never have to worry about skipping certain friends or relatives, even if you expect many guests. With our help, throwing a magical birthday celebration is easier than ever!
How do I book a birthday party?
We provide several convenient options to book a party at our park. The first option is to book online, where you can easily select the desired date and package for your party. Alternatively, you can give us a call or visit our store in person, and our friendly staff will assist you in reserving your party. Furthermore, we invite you to take advantage of a complimentary park tour to explore our facilities and get a firsthand experience of the fun we offer. We look forward to helping you plan a fantastic party!
Can I add more guests to my party package?
Yes, you have the flexibility to add additional guests beyond the limit specified in your package. However, please note that there will be an additional charge of $20 per child and $8 per adult for exceeding the package limit. This allows you to accommodate more guests and ensure everyone can join in the fun at your event.
What is the check-in process for my party?
Upon arrival, we kindly request that you proceed to the front desk to check in and settle the remaining balance for your party. Once completed, all of your party items will be securely stored in the designated area until your assigned party room becomes available. Your playtime in the park will begin first, allowing you and your guests to enjoy the attractions and activities. The final hour of your allocated time will be spent in the party room, where you can celebrate and enjoy the festivities.
Do you offer a party host?
Based on recent customer feedback, we have made changes to our party offerings. As a result, we no longer provide a party host as a default service. However, we are more than happy to accommodate your request for a party host if you would like one. Please let us know in advance, and we will ensure that a party host is available to assist you during your event.
Who needs waiver and how do we sign?
To ensure the safety of all visitors, we require every individual, regardless of age, to sign a waiver upon entering Candeeland. This policy helps communicate the inherent risks associated with our activities and ensures that everyone acknowledges and understands their responsibilities while at our facility. The waiver is a standard procedure aimed at promoting a safe and enjoyable experience for all guests.
Is the birthday child included?
Individual birthday package include a base count of 15 guests. It’s important to note that this count includes the birthday child as one of the guests. So, when you select a birthday package, it covers the birthday child plus 14 additional guests. Additional guests beyond the initial count may be accommodated for an extra fee as per our pricing policy.
Who is counted as a guest?
All individuals, with the exception of those aged 11 months and younger, are considered guests and counted towards the total number for our packages. Children who are 11 months old or younger are not included in the guest count.
Can I rent out the whole park?
Absolutely! We provide options for large group bookings and private facility rentals afterhours, subject to availability. If you are interested in reserving the entire park for your event or have a large group gathering, please give us a call for more details. Our team will be happy to assist you and provide the necessary information to make your event a success.
Can you accommodate large groups?
Certainly! We can certainly accommodate large groups at our park. Please give us a call, and our dedicated team will be delighted to assist you further and provide the necessary information to make arrangements for your large group visit.
What is the booking deposit amount?
To secure your party booking, we require a non-refundable booking deposit of $150. This deposit is applied towards the total cost of your party. Additionally, we also require a refundable security deposit of $50 per package. The security deposit is intended to cover any potential damages or additional charges and will be refunded to you after the event.
What is my cancellation policy?
Once a booking is made, it is generally non-cancellable. However, we understand that circ*mstances may change, and we are more than happy to accommodate a change of date based on our next available slot. Please reach out to us as soon as possible, and we will work with you to find an alternative date that suits your needs, subject to availability.
